Regarding cancelling a reservation

After payment by Credit Card is complete

1. Cancellation made 10 days prior to departure.
The cancellation fee will apply on the day cancellation is made.
Please transfer the cancellation fee to our account via convenience store, bank or postal office.
　After we confirm that cancellation fee has been made, we will refund the ticket to the credit card used by Credit Card payment.

2. Cancellation made 11 days prior to departure.
The cancellation fee will apply on the day cancellation is made.
1) Should cancellation be made within the same month as reservation, we will cancel to charge credit card. (0 yen administrative fee will be charged)

2) Should cancellation be made the following month or the month after next of the reservation is made, we will refund to the credit card by month-to-month process.
A full payment will first be deducted before we refund the money back to the card the following month.
(Zero administrative fee, but full amount will be deducted first)

After payment at convenience store is complete

Refund will be made through bank account regardless of cancellation fee amount, and or whether it is on targeted date or exemption date.
The customer will be responsible for any bank transfer fee.
(The Bank of Tokyo-Mitsubishi UFJ 108yen Japan Post bank 113yen Other financial institutions 540yen)

Cancellation Fee for Expressway Bus is as follows

Changes・Cancellation（Counting back from1 day prior to departure date）	Changes・Cancellation FeeExpressway bus product
After the 11th day	No Charge
After the 10th day, until the 8th day	20% of bus fare
After the 7th day, until the 2nd day	30% of bus fare
1 day prior to boarding date	40% of bus fare
Boarding date	50% of bus fare
After bus departs, or no contact received, no show	100% of bus fare

※Should cancellation or amendment fee incur, it will round off to the nearest ten yen.
※Bank transfer fees for other refunds due to customer reason will be paid by the customer.